General Terms and Conditions

1.NMEI Co., Ltd. (hereinafter referred to as the Company) is only responsible for the received samples, and the test results only reflect the evaluation of the samples. The company will not assume any responsibility for the direct or indirect losses caused by the use of these test results. 

2.If the entrusting unit fails to specify or fill in the analysis criteria and other requirements as above, it shall be deemed to agree with the Company's selection or require no such services. If the above requirements cannot fully describe the testing samples, please attach additional pages. 

3.If the entrusting unit has any objection to the inspection and testing results, it shall submit a written objection to the testing unit together with the original report and the fee for a second test within 15 working days from the date of completion of the test report, but non-repeatable tests shall not be conducted for the second time.

4.Upon the collection of the samples provided by the entrusting unit, the Company will store the samples for 30 days unless otherwise agreed in writing. When the 30-day or agreed storage period expires, NMEI company is entitled to unilateral disposal of the samples.

5.If the Company is unable to perform or complete the agreed obligations due to force majeure, defaults or other reasons on the customer side, or the changes in relevant laws, regulations and standards and other circumstances beyond the Company's control, the Company shall not assume any responsibility.

6.When the inspection or testing needs to be serviced by external institutions, the Company shall be responsible to the customer for the work of the external institutions, except the external institutions are designated by the customer or statutory regulatory bodies.

7.Any document (such as sales contract, letter of credit, bill of lading) that records the relationship between the customer and other parties shall be regarded as pure information by the Company and will not affect the scope of service or responsibility entrusted by the customer.

8.If the customer does not specify the method or standard to be used for the inspection, the Company will choose the appropriate method or standard on its own.  Information about this method can be obtained from the Company, and only a summary is provided for methods developed by the Company.

9.If either of the two parties (the customer and the Company) fails to pay the fees or issue the report within the time limit as agreed, both parties shall have the right to require the other party to pay 5% of the total inspection fees payable as liquidated damages for each day of delay.

10. No matter in what way the sample is delivered, the Company shall not be responsible for any problems arising from improper sample delivery, packaging or transportation.

Customers shall abide by the following terms before or during the Company’s services:

A) provide legal, applicable and appropriate samples to the Company according to the inspection and testing requirements and pay the fees for inspection and testing and other related issues;

B) provide timely instructions and sufficient information to enable the Company to provide effective services;

C) notify the Company in advance about the real or potential hazards involved in the sample or inspection.

11.The Company will affix CMA seal by default to the reports within the scope of capability determined by the Accreditation Certificate, and the use of other seals will be determined according to the customer's choice. When the contents of the report are all beyond the scope of the certificated capability, the report shall bear a disclaimer saying "This report is only for the purpose of scientific research, teaching and internal quality control, etc."